The repair process - sTEP 1

1. Prepare Estimate - Our estimator will inspect your vehicle and begin to document the damage caused by the collision in the form of an estimate. In some cases you may already have a preliminary estimate of this damage prepared by your insurance company. In any event, this step must be accomplished prior to beginning the repair process.

2. Owner Signs Repair Authorization - Before any work can begin, you must first sign a repair authorization allowing us to repair your vehicle. At this time, it is not unusual for our estimator to request another signature in advance to cover any additional damage that may be found once the repair is underway.

3. Insurance Approval - The insurance company that is involved must also approve the repair estimate before we can begin work.

4. Parts Ordered Electronically - Upon receiving approvals from you and the insurance company, we will begin the process of locating and ordering the parts necessary to repair your vehicle.

5. Parts Received - Once all of the parts are received and accounted for, we can schedule your vehicle for repair.

Completion Date Given - At this time we will provide you with an Estimated Completion Date. It is important to understand that certain types of damage become apparent only after your vehicle has been disassembled. Therefore, your vehicle's completion date may need to be revised.

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