The repair process - STEP 2

6. Vehicle Scheduled for Repairs - We can now contact you to schedule a convenient time for your vehicle to be repaired. In some cases your vehicle may already be at our repair center, in which case it will be available for immediate repair.

7. Vehicle Dissembled & Re-inspected - As your vehicle's outer panels are removed and the physical structure of the vehicle is revealed, often additional or "hidden damage" is discovered. This additional damage is difficult to diagnose at the time of the original estimate as it cannot be seen or predicted until we perform this thorough inspection. Please note that any additional damage may alter your vehicle's completion date.

8. Supplement Damage Report Written, if Necessary - This report is written to cover any additional or "hidden" damage that may be discovered once your vehicle's outer panels are removed and the physical structure of your vehicle is revealed. This is referred to as Supplement Damage in insurance terms.

9. Supplement Approved - The insurance company must authorize this additional damage before we can continue the repair.

10. Additional Parts Ordered, if Necessary - Should we find additional damage, we will need to repeat steps 2, 3, & 4. For this reason, our estimator may have asked you to sign an authorization document in advance to cover these additional repairs. Please note that this additional damage may alter your vehicle's completion date.

Customer Updated - With your permission we will contact you and update you on the progress of your vehicle's repair at this point. Should anything have affected the completion date we originally gave you, we will let you know now and tell you why.

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